Jiliapps Privacy Policy — How Your Data Is Kept Secure

Welcome to jiliapps. This Privacy Policy explains in detail what information jiliapps collects, why it's collected, how it's stored, and under what circumstances it may be shared.

By using the jiliapps website or app, you agree to this Privacy Policy. It is your responsibility to read and understand it — though jiliapps has made every effort to present everything in clear, plain language.

This policy applies to all jiliapps services — including the website, mobile app, live chat, and email communications.

Jiliapps collects two types of data — information you provide directly, and information collected automatically as you use the platform.

Jiliapps does not collect any personal information from minors (under 18). If we become aware that information from a minor has been collected inadvertently, it will be deleted immediately.

Jiliapps uses your information for the following purposes:

• Account Management: To manage registration, login, password resets, and account security.
• Payment Processing: To process deposits, complete withdrawals, and maintain transaction records.
• KYC & AML: To verify identity and comply with anti-money laundering regulations.
• Customer support: To assist with issue resolution and provide the support team with the information they need.
• Fraud Prevention: To detect unusual activity and protect every user's account.
• Service improvement: To analyze usage patterns and improve the overall platform experience.
• Legal Responsibility: To comply with applicable laws and regulatory requirements.

Jiliapps may share data with third parties only in the following limited circumstances:

• Payment providers: Only the information necessary to complete transactions is shared with bKash, Nagad, and banks.
• Identity verification services: Licensed verification services may be used for the KYC process.
• Technology partners: Cloud service and cybersecurity providers are used to maintain platform security. Strict confidentiality agreements are in place with all such providers.
• Legal Authorities: Disclosing information under a valid court order or regulatory directive is a legal obligation.
• Business restructuring: In the event of a company merger or acquisition, the new entity may receive user data, but only under the terms of this policy.

Jiliapps applies industry-leading standards to protect your data:

• SSL/TLS encryption: All data transfers are encrypted with 256-bit SSL.
• Two-Factor Authentication (2FA): OTP verification can be made mandatory at login.
• Encrypted Databases: Stored data is held in encrypted databases.
• Regular audits: Security audits conducted by independent third parties.
• Access Controls: Only authorised staff can access specific data, and all access is logged.
• Backup Systems: Regular data backups ensure information is never lost.

If you ever suspect your account or data has been compromised, change your password immediately and notify us at support@jiliapps.best.

Jiliapps uses cookies and similar technologies to enhance your experience. Cookies are small files stored in your browser.

Cookies can be disabled through your browser settings, though some features may not function properly as a result. App users can manage tracking preferences through their device settings.

Every registered user on jiliapps has specific rights regarding their personal data:

• Right to Access: You can request to know what information jiliapps holds about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Deletion Request: You can request deletion of your data after closing your account, though certain information may be retained for a legally required period.
• Right to Object to Processing: You can object to the use of your data for specific purposes.
• Right to Data Portability: You can request a copy of your data in a readable, portable format.

Jiliapps does not retain data longer than necessary. General guidelines are as follows:

• Account information: For the duration your account is active and up to 5 years after closure (to meet legal obligations).
• Transaction Records: Minimum 5 years (as required by financial regulations).
• KYC Documents: Minimum 5 years (in accordance with AML regulations).
• Support conversations: 3 years (for dispute resolution purposes).
• Analytics data: Up to 2 years after anonymization.

Once the retention period ends, data is securely deleted or anonymized. If any data must be kept longer for legal reasons, users will be informed.

Jiliapps reserves the right to update this Privacy Policy at any time. Registered users will be notified of significant changes via SMS or in-app notification.

The latest version of the Privacy Policy is always available on this page. Check the "Last Updated" date at the top of the page to confirm which version you're reading.